At this time the State of Michigan has issued an executive order that states “service providers may designate workers as critical infrastructure workers” to continue operations. Although this designation is at best ambiguous, in looking at surrounding states and their declarations we do fall into a category that will allow us to maintain operation unless we are informed otherwise.
As much as we would like to conduct “ business as usual”, the current situation is anything but usual. After additional reflection today on how to best protect both our customers and employees, we have decided on the following guidelines for conducting business:
Sales of new equipment:
We respectfully request that you call ahead and set up an appointment time. We will greet you at the front door and allow you into the showroom. If you come without an appointment, you will be allowed in provided no one else is in the area of the new equipment you are considering.
Sales of parts:
Please complete the form on the first page (Parts Request Form) or call us with your information and requests prior to coming. Please give us an hour, and we will pull the parts and meet you at the door when you arrive, similar to carry-out. We will allow you in the store if required, provided no one else is within the parts area.
Service requests for equipment:
Please complete the form below (Service Request Form) or call us with the information to pre-fill a work order before your arrival. We can complete the transaction quite quickly in this manner.
Pickup of repaired equipment
Please call us in advance with the name or tag number and estimated time of arrival. We will pull out the piece of equipment and have it in front with the invoice printed.
While no one including ourselves likes imposing such restrictions, we also must think of everyone working in our facility. We are a very tight-knit group and if one contracts the virus, we all must go into a quarantined state which will result in a total shut-down of the business for that period.
Thank you for your understanding and consideration during this unprecedented time.
As much as we would like to conduct “ business as usual”, the current situation is anything but usual. After additional reflection today on how to best protect both our customers and employees, we have decided on the following guidelines for conducting business:
Sales of new equipment:
We respectfully request that you call ahead and set up an appointment time. We will greet you at the front door and allow you into the showroom. If you come without an appointment, you will be allowed in provided no one else is in the area of the new equipment you are considering.
Sales of parts:
Please complete the form on the first page (Parts Request Form) or call us with your information and requests prior to coming. Please give us an hour, and we will pull the parts and meet you at the door when you arrive, similar to carry-out. We will allow you in the store if required, provided no one else is within the parts area.
Service requests for equipment:
Please complete the form below (Service Request Form) or call us with the information to pre-fill a work order before your arrival. We can complete the transaction quite quickly in this manner.
Pickup of repaired equipment
Please call us in advance with the name or tag number and estimated time of arrival. We will pull out the piece of equipment and have it in front with the invoice printed.
While no one including ourselves likes imposing such restrictions, we also must think of everyone working in our facility. We are a very tight-knit group and if one contracts the virus, we all must go into a quarantined state which will result in a total shut-down of the business for that period.
Thank you for your understanding and consideration during this unprecedented time.