Updated business parameters during COVID-19 outbreak
Business operations as of 11/30
Until Michigan Health Department restrictions are lifted, we will continue to follow their orders and conduct business accordingly.
Although these requests may seem tedious and unnecessary, they are in place for your safety as well as that of our employees! Thank you in advance for helping all to remain healthy and safe!
Until Michigan Health Department restrictions are lifted, we will continue to follow their orders and conduct business accordingly.
- Facemasks must be worn by both customers entering the premises as well as by our employees in the presence of customers. WE RESERVE THE RIGHT TO REFUSE SERVICE TO ANYONE VIOLATING THIS MANDATE.
- Social distancing just be practiced either between customers or employees. Our display area has been vacated to allow spacing.
- Hand sanitizer is available along with paper towels. We encourage customers to use as they see fit.
- We are happy to offer curbside service to anyone who is either uncomfortable coming in or who is in an uncertain state of health.
- We will not allow more than 6 customers – 3 at the counter, and 3 waiting in the parts/service area.
- We will not allow more than 2 customers in the sales area.
- There will be a door manager who will decide if the building has reached peak capacity. Should that happen, you will be given a device which will alert you when you are next in line. You will be able to go back into your car and wait for the device to alert you.
- We will take orders for new snowblowers at the primary location but ask customers to pick them up at our Plymouth warehouse.
- Pickup of repairs should be called in and paid for in advance so the machine can be retrieved and brought to the front to eliminate a lengthy wait time.
- Parts orders can either be called in or e-mailed with the online Parts Request Form below. We will encourage curbside pickup to minimize the number of people in the building. Make sure you have the model number of the machine (Toro numbers are 5 digit and start with a “3”).
Although these requests may seem tedious and unnecessary, they are in place for your safety as well as that of our employees! Thank you in advance for helping all to remain healthy and safe!